CASE STUDY
GSA
General Services Administration
Fleet Catalog
Created wireframes, mock-ups, and high-res prototypes using Figma on an extremely large-scale and highly collaborate refresh of merging seventeen legacy applications into one with ~130 team members broken into multiple teams. In addition, we managed and expanded a design system that would propogate throughout the massive project.
Who
GSA (General Services Administration) Fleet Program, is the federal governement program responsible for purchasing, leasing, short-term rentals, repairs, accessorires for all types of government vehicles.
Challenge
Modernize legacy applications while seamlessly and consistently merging seventeen applications and keeping the UX easy to use throughout.
Solution
Provide users an intuitive and attractive group of applications that assist government employees and vendors to accomplish their tasks efficiently.
Colossal Redesign and Modernization
Assessment and Research
Used existing user feedback from interviews, and analyzed the user data to understand current issues and opportunities for improvement.
User-Centered Design
Created wireframes and prototypes to visualize the proposed changes in the interface. Implemented iterative design cycles, regularly testing with real business users and incorporating their feedback into the designs.
UI Design and Enhancements
Applied a modern and consistent UI design using Figma, based on the core design system.
Design System Management
- Regularly Updated: Continuously updated and refined the design system to accommodate technology updates, developer and user feedback.
- Documented Guidelines: Maintained comprehensive documentation and guidelines that cover design principles, patterns, components, and usage instructions.
- Cross-Team Collaborated: Fostered collaboration between design, development, and other cross-functional teams to ensure everyone is aligned with the design system's principles and components.
- Quality Assurance and Tested: Implemented rigorous quality assurance processes to identify and address issues or inconsistencies in the design system.
- Feedback Loop and Iterated: Used feedback to drive iterative updates and enhancements to the design system, keeping it relevant and valuable over time.
Organized, Prioritized and Iterated
Met Deadlines
Maintained open and regular communication among project managers, team members, stakeholders, and clients throughout the project. Documenting progress, decisions, and changes to keep everyone informed and aligned. Adhered to a well-structured project plan managed in Jira to achieve the project's goals efficiently.
Complex Dashboard Interactions
- Information Hierarchy: Used a clear hierarchy to organize data, with a focus on the most critical data elements.
- Data Visualization: Ensured that visualizations are easy to read and understand, even for complex data sets.
- Consistent Layout and Navigation: Maintained a consistent layout throughout the dashboard to create familiarity for users.
- Filtering and Sorting: Provided robust filtering and sorting options to allow users to refine data and focus on what's relevant to them.
- Contextual Help and Tooltips: Included contextual help and tooltips to provide guidance on using features or interpreting data.
- Performance Optimization: Optimized the dashboard's performance to ensure quick loading and responsiveness, especially with large data sets.
